Healthcare · Ambient scribe · Web app · Product design

Sona: Clinical notes
doctors can trust

Healthcare product design, built around trust.

Sona ambient scribe interface showing a visit note, suggested assessment, and follow-up questions.

The product

Sona is an ambient scribe: it listens to a patient visit and drafts the doctor’s note. The doctor reviews it, makes changes, and signs, with every step designed around trust.

Sona is a placeholder name used for this project.

The problem

For doctors

Hours of typing every day, and notes that are hard to trust when it’s unclear what the tool wrote or where it came from.

For patients

A doctor facing a screen instead of them, and details that get missed.

How it works

01 · Recording

Questions while the patient is still here

Gaps in a note usually show up after the patient has left. Sona suggests follow-up questions during the visit, like a missing medication dose or a symptom worth checking, answered with one tap.

Visit recording with follow-up questions about red flags and medication details.

02 · Notes

A note the doctor can trust

Anything Sona wrote is always marked. Suggestions wait for the doctor’s approval, and signing unlocks only after every section has been reviewed.

AI-written assessment awaiting approval, a reviewed note section, and the review status before signing.

03 · Transcript

The source behind every line

See who said what, and play back any detail in the note from the exact moment it was said.

Timestamped visit transcript with identified speakers and audio playback.

04 · Insights

Suggestions, not decisions

Possible diagnoses, treatments, tests, care gaps, and clinical trials, each with its reasoning and sources. The doctor decides what to act on.

Suggested clinical insights with an expanded explanation of the supporting reasoning.

05 · Billing codes

Codes with the evidence attached

Each suggested code shows the note sections and recording moments behind it, and mismatches are flagged before the note is signed.

Suggested billing codes with documentation mismatch warnings and links to supporting evidence.

06 · Color system

Every color has one job

Violet always means Sona wrote it. Red is only for safety, like allergies. Yellow means something needs a look, and green means it’s done. At a glance, the doctor knows what’s theirs, what needs attention, and what’s finished.

Violet means AI-written content, red means safety, yellow means review needed, and green means completed.

The experience

Doctors spend less time typing and more time with their patients. Gaps get filled before the patient leaves, every detail can be traced to where it came from, and nothing gets signed without review. The result is a note doctors can confidently put their name on.